Real Cases in PC Customer Care Records - LOL

Real Cases in PC Customer Care Records 

Have you ever wondered what all call-center employees have to deal with. Read on  ...
 
1). Tech Support: "I need you to right-click on the Open Desktop."
 
Customer "Ok."
 
Tech Support: "Did you get a pop-up menu?"
 
Customer: "No."
 
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
 
Customer "No."
 
Tech Support:: "Ok, sir. Can you tell me what you have done up until this
point?"
 
Customer: "Sure, you told me to write 'click' and I wrote 'click' on the top of my desk."
-------------------------
 
2) Customer: "I received the software update you sent, but I am still
getting the same error message."
 
Tech Support:: "Did you install the update?"
 
Customer: "No. Oh, am I supposed to install it to get it to work?"
-------------------------
 
3).Customer:: "I'm having trouble installing Microsoft Word."
 
Tech Support:: "Tell me what you've done."
 
Customer: "I typed 'A:SETUP'."
 
Tech Support:: "Ma'am, remove the disk and tell me what it says."
 
Customer:: "It says 'Restore and Recovery disk'."
 
Tech Support:: Please insert the "MS Word setup disk."
 
 
Tech Support: "Did you buy MS word?"
 
Customer: "Nooo..."
-------------------------
 
4).Customer:: "Do I need a computer to use your software?"
 
Tech Support:: ?!%#$
-------------------------
 
5).Tech Support:: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?"
 
Customer: "Wow. How can you see my screen from there?"
-------------------------
 
6) Tech Support:: "What type of computer do you have?"
 
Customer:: "A white one."
-------------------------
 
7). Tech Support:: "Type 'A:' at the prompt."
 
Customer:: "How do you spell that?"
-------------------------
 
8). Tech Support: "What's on your screen right now?"
 
Customer: "A stuffed animal that my boyfriend got me at the grocery store."
-------------------------
 
9). Tech Support:: "What operating system are you running?"
 
Customer: "Pentium."
-------------------------
 
10). Customer: "My computer's telling me I performed an illegal abortion."
-------------------------
 
11).Customer: "I have Microsoft Exploder."
-------------------------
 
12).Customer: "How do I print my voicemail?"
-------------------------
 
13). Customer: "You've got to fix my computer. I urgently need to print document, but the computer won't boot properly."
 
Tech Support: "What does it say?"
 
Customer: "Something about an error and non-system disk."
 
Tech Support: "Look at your machine. Is there a floppy inside?"
 
Customer: "No, but there's a sticker saying there's an Intel inside."
-------------------------
 
14). Tech Support: "Just call us back if there's a problem. We're open 24 hours."
 
Customer: "Is that Eastern time?"
-------------------------
 
15). Tech Support:: "What does the screen say now?"
 
Customer: "It says, 'Hit ENTER when ready'."
 
Tech Support:: "Well?"
 
Customer: "How do I know when it's ready?"
-------------------------
 
16). A plain computer illiterate guy rings tech support to report that his computer is faulty.
 
Tech: What's the problem?
 
User: There is smoke coming out of the power supply.
 
Tech: You'll need a new power supply.
 
User: No, I don't! I just need to change the startup files.
 
Tech: Sir, the power supply is faulty. You'll need to replace it.
 
User: No way! Someone told me that I just needed to change the startup and it will fix the problem!
All I need is for you to tell me the command.
 
10 minutes later, the User is still adamant that he is right. The tech is
frustrated and fed up.
 
Tech: Sorry, Sir. We don't normally tell our customers this, but there is an
undocumented DOS command that will fix the problem.
 
User: I knew it!
 
Tech: Just add the line "LOAD NOSMOKE.COM" at the end of the CONFIG.SYS.
Letme know how it goes.
 
10 minutes later.
 
User: It didn't work. The power supply is still smoking.
 
Tech: Well, what version of DOS are you using?
 
User: MS-DOS 6.22.
 
Tech: That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the
file. Let me know how it goes.
 
1 hour later.
 
User: I need a new power supply.
 
Tech: How did you come to that conclusion?
 
User: Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of power supply.
 
Tech: Then what did he say?
 
User: He told me that my power supply isn't compatible with NOSMOKE.
-------------------------
 
17) customer care officer:I need a product identification number right now and may I help u in finding it out?
 
Cust: sure
 
CCO: Please left click on start.... do u find 'My Computer'?
 
Cust: I did left click but how the hell do I find your computer?

Posted via email from TheAnand - Live & Living it.

0 comments: