Real Cases in PC Customer Care Records
Have you ever wondered what all call-center employees have to deal with. Read on ...
1). Tech Support: "I need you to right-click on the Open Desktop."
Customer "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer "No."
Tech Support:: "Ok, sir. Can you tell me what you have done up until this
point?"
point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click' on the top of my desk."
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2) Customer: "I received the software update you sent, but I am still
getting the same error message."
getting the same error message."
Tech Support:: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
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3).Customer:: "I'm having trouble installing Microsoft Word."
Tech Support:: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech Support:: "Ma'am, remove the disk and tell me what it says."
Customer:: "It says 'Restore and Recovery disk'."
Tech Support:: Please insert the "MS Word setup disk."
Tech Support: "Did you buy MS word?"
Customer: "Nooo..."
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4).Customer:: "Do I need a computer to use your software?"
Tech Support:: ?!%#$
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5).Tech Support:: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
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6) Tech Support:: "What type of computer do you have?"
Customer:: "A white one."
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7). Tech Support:: "Type 'A:' at the prompt."
Customer:: "How do you spell that?"
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8). Tech Support: "What's on your screen right now?"
Customer: "A stuffed animal that my boyfriend got me at the grocery store."
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9). Tech Support:: "What operating system are you running?"
Customer: "Pentium."
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10). Customer: "My computer's telling me I performed an illegal abortion."
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11).Customer: "I have Microsoft Exploder."
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12).Customer: "How do I print my voicemail?"
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13). Customer: "You've got to fix my computer. I urgently need to print document, but the computer won't boot properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine. Is there a floppy inside?"
Customer: "No, but there's a sticker saying there's an Intel inside."
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14). Tech Support: "Just call us back if there's a problem. We're open 24 hours."
Customer: "Is that Eastern time?"
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15). Tech Support:: "What does the screen say now?"
Customer: "It says, 'Hit ENTER when ready'."
Tech Support:: "Well?"
Customer: "How do I know when it's ready?"
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16). A plain computer illiterate guy rings tech support to report that his computer is faulty.
Tech: What's the problem?
User: There is smoke coming out of the power supply.
Tech: You'll need a new power supply.
User: No, I don't! I just need to change the startup files.
Tech: Sir, the power supply is faulty. You'll need to replace it.
User: No way! Someone told me that I just needed to change the startup and it will fix the problem!
All I need is for you to tell me the command.
All I need is for you to tell me the command.
10 minutes later, the User is still adamant that he is right. The tech is
frustrated and fed up.
frustrated and fed up.
Tech: Sorry, Sir. We don't normally tell our customers this, but there is an
undocumented DOS command that will fix the problem.
undocumented DOS command that will fix the problem.
User: I knew it!
Tech: Just add the line "LOAD NOSMOKE.COM" at the end of the CONFIG.SYS.
Letme know how it goes.
Letme know how it goes.
10 minutes later.
User: It didn't work. The power supply is still smoking.
Tech: Well, what version of DOS are you using?
User: MS-DOS 6.22.
Tech: That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the
file. Let me know how it goes.
file. Let me know how it goes.
1 hour later.
User: I need a new power supply.
Tech: How did you come to that conclusion?
User: Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of power supply.
Tech: Then what did he say?
User: He told me that my power supply isn't compatible with NOSMOKE.
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17) customer care officer:I need a product identification number right now and may I help u in finding it out?
Cust: sure
CCO: Please left click on start.... do u find 'My Computer'?
Cust: I did left click but how the hell do I find your computer?